Refund & Returns Policy

• Perishables (fresh produce, dairy, frozen, bakery, prepared foods): report quality issues within 24 hours of pickup or delivery.
• Packaged / pantry goods: return within 7 days, unopened, in original condition, with proof of purchase.
• Items unavailable at picking: refunded automatically to your original payment method.
• Damaged on arrival: report within 24 hours with a photo — refund or replacement.

We can only assess quality issues with fresh produce, dairy, frozen, bakery and prepared foods if you report them within 24 hours of pickup or delivery. Keep the item refrigerated/frozen as appropriate and send us a clear photo of the item and the issue with your order number.

If the claim is accepted we'll refund the affected line to your original payment method, or offer a replacement next time you order.

You can return unopened, undamaged packaged goods within 7 days of pickup or delivery for a refund of the item price. Bring the item to the store with your order number, or arrange a pickup for delivery orders.

Items must be in resaleable condition with all seals intact. We can't accept items that have been opened, partially used, or stored outside their recommended conditions.

• Opened packaged goods, for hygiene and safety reasons (unless faulty).
• Clearance, short-dated or "Best before" items, unless faulty on arrival.
• Gift cards and store credit.
• Items damaged after handover, including by incorrect home storage.

If we run out of an item while picking your order, that line is refunded automatically to your original payment method and you'll see it on your receipt. If you'd like a substitute, leave a note at checkout or call us on +61 414 293 586.

• Card payments: refunded to the original card via Stripe. Typically visible within 3–10 business days, depending on your bank.
• Cash on delivery / pay in store: refunded as cash at the store, or as store credit if you prefer.
• Promo codes & loyalty: the discount portion isn't refundable in cash; we refund the amount you actually paid.

Contact us within the timeframes above with:

• your order number,
• which item(s) you're reporting,
• a short description of the issue, and
• a clear photo (for damage or quality issues).

Email hello@indiatown.lovable.app or call +61 414 293 586. You can also drop in during our opening hours (10:00 am – 10:00 pm, daily).

Our goods come with consumer guarantees that cannot be excluded. For a major failure you're entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. For minor failures we may choose to repair, replace or refund. Nothing in this policy limits those rights. See our Terms for more.